Refund policy

Refund Policy

Last updated: October 6, 2026

Every video is made for you on demand, so all sales are final. We may offer a refund or a remake at our discretion. Here is what to expect:

Situation	What we do
You have not created the video yet	No refund. Your purchase stays good until December 23
We could not deliver the video	Full refund, or we remake it
The video has an error we caused (a glitch, or a name we got wrong from your details)	We remake it free
You made a typo in your details	Email us right away. We decide case by case, and often remake it at no charge
You were charged twice	Full refund of the extra charge
Anything else	Tell us. Any refund is at our discretion

Once a video has been created and delivered as submitted, the sale is final.

How to ask: email support@northpolemediagroup.com with your order number. Please write before January 15, when videos are deleted and can no longer be remade.

Refunds go back to your original payment method and usually take 5 to 10 business days to appear.